Call centre services

A professional, reliable and robust call centre service is a vital aspect for any company looking to to win, grow and retain customers in the forever changing marketplace.

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Why outsource handling of your inbound calls to a call centre?

Ensuring reliable, effective and professional call handling whenever your current and future customers call, strengthens your business offering, ensure customer satification and the overall customer experience, retaining their business for the future.

There are many benefits to outsourcing the handling of your inbound calls:

  • Free's up internal resouce to focus on your core business operations.
  • Allows you to grow your business with flexible resource to handle the additional work load.
  • Flexible staffing and resource to cover peak periods.
  • Customers benefit from vastly improved accessibility to your products and services, leading to increased sales and pipeline development.
  • Ensures you will never miss a sales opportunity  - with highly trained specialists, out of hours support and regular feedback.

Utilising experienced, in-house, highly trained call handlers, Call Centre Services provides your customers and clients the information they require to attract, win and keep their custom and brand loyality to you.

How can PDT help?

We offer a complete range of call centre services:

  • Call handling/answering service
  • 24/7 customer service log
  • Customer complaint handlin
  • Helpline
  • Promotional campaigns
  • Technical support
  • Customer satisfaction surveys
  • Web chat
  • Concierge service
  • Account management
  • Out of hours support
  • Messaging Service
  • Order line
  • Booking service.

What makes our call centre services different?

PDT will help your business to deliver real and lasting value to your clients and customers through a tailored, comprehensive inbound call centre service. Unlike most other inbound call centres, we don’t try to cram you into an “off the shelf” solution that makes it easier for us.  Whatever your inbound call handling requirement is, we will endeavor to tailor the service around your needs as a business and increase your bottom line.

Call Centre Services

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