Training consultancy and courses

Investing in training will set you apart from the competition and help you attract and retain the best people. This in turn will help you to attract, win and retain more customers.

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Why PDT training consultancy?

If you simply do not have the time or resources to develop your people, we can provide the necessary training support.

We recognise that delivering performance excellence, and the increased productivity and profitability that goes with it, requires your people to have four essential ingredients:

  • ¨the “right knowledge”—to know what is expected of them, what they have to do and how best they can do it

  • ¨the “right skills”—the capability to perform to the standard required

  • ¨the “right motivation”—the desire and confidence to perform

  • ¨the “right environment”—the necessary infrastructure and support.

Our training consultancy, underpinned by a robust Learning Needs Analysis, will identify immediate, practical and cost effective steps you can take to ensure your people have the training they need to be the best they can be, and the motivation and environment they need to excel.

What if you already know what training needs you people have?

If you already know what training your people require, you could bridge the gap with one of our open learning programmes, which can be tailored to your exact requirements.

Our sales process, telemarketing and consultative selling skills programmes are delivered by our own dedicated trainers who have many years experience as sales people and sales managers behind them.

We also have a complete portfolio of open learning programmes to equip your people with the necessary knowledge and skills to meet the challenge of our ever-changing workplace:

  • Customer service and customer care
  • Communication skills
  • Facilitation skills
  • Coaching and developing others
  • Feedback skills
  • Leadership and team building
  • Stress management
  • Customer complaint handling
  • Time management
  • Negotiation skills
  • Problen solving
  • Presentation skills

....and many more.

What makes our training consultancy different?

With over 25 years experience delivering face-to-face, text-based and online training solutions, and a network of highly-motivated training professions covering the whole of the UK, we can provide, practical, motivational and high-quality training solutions at sensible prices.

Alternatively, we can help you with any part of your training cycle, where you are experiencing a log jam.

Training Cycle

What our customers say:

“The work that Phil from PDT completed on behalf of Barclays was truly 1st class. In difficult & somewhat complex circumstances, Phil took ownership for & delivered high quality solutions into UKRB business. These solutions focused on both the strategic transitioning of the learning proposition as well as multiple & singular production of learning products. Irrespective of what was required, Phil consistently delivered to time, cost & quality measures and became an integral reason for the success that was achieved in a relatively short period of time. Important & valued character traits were exhibited throughout and integrity, honesty & absolute commitment to the end result were at the forefront of everything Phil undertook.

Thank you for everything you have given to the programme & I know you will continue to be a huge success & great asset for any company in the future.”

Stuart Bell, Head of Learning - Retail, Barclays Bank

 

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